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Returns & Refunds

We do not offer refunds simply because you have changed your mind.  Under acceptable circumstances, we are happy to arrange a refund / exchange or credit subject to the terms and conditions below.

1) You must notify us within 7 days from date of purchase to be eligible for any exchange or credit.

2) Returns (other than for faulty goods) may be subject to a 15% restocking fee and any shipping costs incurred in the transaction / return. This includes goods returned because the wrong size was ordered.

3) The customer shall be responsible for shipping costs for all returns.

4) Goods returned will only be accepted if unused and returned with original packaging (if applicable).

5) Items that have been decorated, branded or altered in any way cannot be returned.

6) We reserve the right to refuse any return if, in our opinion,  the returned goods are in such a condition that they could not be re-sold as brand new or if the goods have been used or soiled in any way.

7) ALL returns must approved prior to those goods being returned.  This can be achieved by filling out our Return Approval Form.